The paper suggests that effective systems implementation of Business Process Reengineering (BPR) is only possible in hospital organizations capable of building open, honest, and lasting relationship with employees, suppliers, customers, and business partners. The paper suggests that the use of Inter-relationship management is the most effective approach for reengineering. It is noted that interrelationship management is not customer relationship management (CRM), nor is it relationship marketing (RM); it is about managerial governance involving three inter-related parts: process planning, process improvement, and process redesign.
"Reengineering Hospital Systems,"
Administrative Issues Journal: Vol. 1
, Article 21.
Available at: http://dc.swosu.edu/aij/vol1/iss3/21