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Administrative Issues Journal

Abstract

Valuing diversity emphasizes the awareness, recognition, understanding, and appreciation of human differences and revolves around creating an inclusive environment in which everyone feels esteemed. This generally takes place through a series of management education and training programs that attempt to improve interpersonal relationships among workers by asking participants to become more tolerant—generally understood today as an approval and acceptance of others’ practices, opinions, and beliefs. Because tolerance is such a highly desirable quality in U.S. society, and seemingly one of its few non-controversial values, rarely is its significance questioned. Nevertheless, contemporary interpretations of tolerance may be problematic for multicultural programs. Tolerance understood as respect and civility toward others is offered as a more appropriate and effective tool for easing hostile tensions between individuals and groups and for helping communities move past intractable conflict.

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